What happened
The SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent plugin for WordPress is vulnerable to Stored Cross-Site Scripting via the 'name' parameter in all versions up to, and including, 3.5.3 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. This exploit chain requires the 'Register user if not exists' setting to be disabled, which is its default configuration.
Affected versions
SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent: 0 through 3.5.3 (semver) Fixed: See vendor advisory.
Why it matters
Review the vendor advisory and exposure of the affected product to determine operational impact.
Detection & mitigation
- Apply vendor-provided updates or mitigations.
- Review affected product exposure and access logs.
Public PoC references
No public PoC reference has passed the current publication threshold.